Frequently asked questions

If your question is not answered below, please fill out a form on the previous page and we will get back to you within 48 hours.

How does the Loyalty Program work?For every $1 spent through the app, you will earn 10 points in your Milo’s account. You can use your points when ordering through the app to get free Milo’s any time you’d like.

How can I sign up?Download the Milo’s Hamburgers App or create an online account here.

Where can I find loyalty offers available to me?You can find out what is available to you by logging in to your account on the app and online and clicking loyalty.

How do I redeem my points?Add the item you are trying to redeem to your basket. Upon checkout, click Apply Offer to use your points for purchase.

How long does it take points to come in?It can take up to 24 hours for points to process and show up in your Points History. If they are still missing after that, please reach out to hello@miloshamburgers.com. 

I was charged for an order that did not process correctly, how do I get my refund?If you receive a processing error, our store did not receive the order and payment for the order will automatically go back into your account within 1-3 business days.

Why can’t I get points outside of app/online purchases?We are working on a 2.0 version of the app where you can scan your phone for points on purchases made outside the app. This version will be available at an unknown future date.

I have an offer in my inbox but I am unable to use it, why?You can only use loyalty points to redeem an offer if you have enough points. You also have to put the exact item you wish to redeem in your basket, make sure it is not a combo. 

Why can’t I use my points for in store and drive thru purchases?This will be loyalty 2.0. We hope to allow all customers to get and redeem points by scanning their phone in our next version.

Do my loyalty points expire?No. You will keep your points you acquire year after year. If this changes in the future, you will be notified in advance.

Can I get points for my delivery orders?You cannot receive Milo’s loyalty points when ordering through a 3rd party delivery group, however, you can receive points when ordering through delivery on the Milo’s app.

Can I redeem multiple items with my loyalty points?At the moment, you are only able to redeem one free item per checkout experience.

If I use a reward for a fry and purchase something else, do I receive points on that purchase?Yes. You receive points for any dollar spent. You will not receive points when redeeming only freebies.

The item I always purchase is not eligible for a reward, how can I get exactly what I want?Let us know what it is you would like to see as a reward @ hello@miloshamburgers.com and we will see what we can do.

What items are offered in the loyalty program?Milo's Original Hamburger = 600 points
Milo's Original Cheeseburger = 610 points
Milo's Original Double Cheeseburger = 770 points
Traditional Thick-Style Burger = 810 points
Toasted Cheese = 400 points
Crispy Chicken Sandwich = 610 points
Grilled Chicken Sandwich = 670 points
5 Count Nuggets = 350 points
10 Count Nuggets = 600 points
Regular Fry = 310 points
Fresh-Made Slaw = 310 points
Fried Pie = 310 points
Medium Drink = 290 points
Regular Shake = 500 points
3 Piece Tender Combo = 1010 points