Frequently asked questions

If your question is not answered below, please fill out a form on the previous page and we will get back to you within 48 hours.

How does the Loyalty Program work?For every $1 spent through the app, you will earn 10 points in your Milo’s account. You can use your points when ordering through the app to get free Milo’s any time you’d like.

How can I sign up?Download the Milo’s Hamburgers App or create an online account here.

Where can I find loyalty offers available to me?You can find out what is available to you by logging in to your account on the app and online and clicking loyalty.

How do I redeem my points?Add the item you are trying to redeem to your basket. Upon checkout, click Apply Offer to use your points for purchase.

How long does it take points to come in?It can take up to 24 hours for points to process and show up in your Points History. If they are still missing after that, please reach out to 

I was charged for an order that did not process correctly, how do I get my refund?If you receive a processing error, our store did not receive the order and payment for the order will automatically go back into your account within 1-3 business days.

Why can’t I get points outside of app/online purchases?We are working on a 2.0 version of the app where you can scan your phone for points on purchases made outside the app. This version is currently available at our Cahaba Heights location and will be available to all locations soon!

I have an offer in my inbox but I am unable to use it, why?You can only use loyalty points to redeem an offer if you have enough points. You also have to put the exact item you wish to redeem in your basket, make sure it is not a combo. 

Why can’t I use my points for in store and drive thru purchases?This feature is available at Cahaba Heights for testing and will be available to all locations soon! 

Do my loyalty points expire?Yes. Points expire one year after you acquire then if they are not used. For example, points that are acquired on 1/1/2023 will be removed from your account if unused on 1/1/2024.

Can I get points for my delivery orders?You cannot receive Milo’s loyalty points when ordering through a 3rd party delivery group, however, you can receive points when ordering through delivery on the Milo’s app.

Can I redeem multiple items with my loyalty points?At the moment, you are only able to redeem one free item per checkout experience.

If I use a reward for a fry and purchase something else, do I receive points on that purchase?Yes. You receive points for any dollar spent. You will not receive points when redeeming only freebies.

The item I always purchase is not eligible for a reward, how can I get exactly what I want?Let us know what it is you would like to see as a reward @ and we will see what we can do.

What items are offered in the loyalty program?Milo's Original Hamburger = 620 points
Milo's Original Cheeseburger = 640 points
Milo's Original Double Cheeseburger = 800 points
Traditional Thick-Style Burger = 780 points
Toasted Cheese = 430 points
Crispy Chicken Sandwich = 740 points
Grilled Chicken Sandwich = 790 points
5 Count Nuggets = 490 points
10 Count Nuggets = 870 points
Regular Fry = 360 points
Fresh-Made Slaw = 360 points
Fried Pie = 370 points
Medium Drink = 290 points
Regular Shake = 560 points

How can I get a refund for an online order?To request a refund for an online order, please let us know your name, order date, and the reason for refund in our online form, email, or call the corporate office 205-871-2000.